Cashmere blend grey coat with scarf - Elsa

FashFocused offers various shipping methods.

To view all shipping methods and costs please visit our shipping page.

Unfortunately, you cannot cancel or amend an order once its been placed.

You will first receive an order confirmation. Once the order has been shipped you will receive an email to let you know and tracking information will also be sent through Royal Mail.

If you click on the item you want to purchase and look below the image. Under description you will find this information.

Outlet items cannot be returned. If you attempt to return such items, you will be responsible for covering the cost of return shipping. Our Products are created to the highest quality. However, if you receive a faulty item, kindly contact our Customer Service before submitting a return request through our online returns portal.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased.

• The fourteen calendar days start from the day after you receive your order.
• You must give us written confirmation by emailing our customer service team.

We accept Visa, MasterCard, American Express, Paypal, Google Pay, Amazon Pay, Clearpay and Maestro debit & credit card payments.

Visit our returns page and fill out the returns form. A member of team will get back to you within 72 hours. If you do not receive a response within 72 hours please check your junk mail.